frequently asked questions (FAQ)

  • Returns are accepted within 14 days of the receipt date.
  • Products must be in their original condition, unopened, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

Yes, free local shipping is offered for a minimum spend of $50 and above and is only within Singapore.

For local shipping, 3-5 working days is expected. For overseas shipping, depending on country locations, 14-30 working days is to be expected.

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at and send your item to our address.

Please drop us an urgent email to within 3 hrs upon placing your orders. Alternatively, you may drop us an urgent call at +6562915291 and speak to any customer service. Calls will only be picked up from Monday to Friday, 9-6pm.

Yes we do ship worldwide. To check shipping cost, key in your full address upon check out and the system will calculate the shipping cost to your destination.

KOLI products are only suitable for children 10 years and above. It is NOT suitable for pregnant, nursing women and young children.

  • Only unused items are allowed for an exchange within 14 days of purchase.
  • If you need to exchange it for the other items, send us an email at and send your item to our address.

Product information

KOLI Products are made with stringent quality control all over the world. Our research & development and product design is in Singapore.

An ISO certification is to ensure that our KOLI products are met with international quality standards.

No known side effects has been reported but these plasters are not to be applied on open wounds, rashes, pus formation or people with sensitive skin.

All expiry dates are stated clearly on the packages.

oUr ingredients

KOLI plasters ingredients are formulated with traditional Chinese botanical herbs and essential oils. We don't use artificial chemicals for our products.

Glycine Tomenteila Hayata is a Chinese herbs found in high mountain region in Taiwan and is extremely effective for relieving chronic muscle pain.

You may write in to us at should you need to find out more about the ingredients.