📢 Due to liquid shipping restrictions, international delivery of our rollers are currently limited to selected countries.

Please email us at hello@sibe.com.sg to request shipping to your country.

Yes! We offer international shipping to select countries.

You may enter your shipping details during checkout to calculate the shipping cost.

📢 Due to liquid shipping restrictions, international delivery of our rollers are currently limited to selected countries.

Please email us at hello@sibe.com.sg to request shipping to your country.

For local shipping, 3-5 working days is expected. For overseas shipping, depending on country locations, 14-30 working days is to be expected.

• Returns are accepted within 30 days of the delivered date.
• Products must be in their original condition, unopened, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• To start a return, you can contact us at hello@sibe.com.sg. Please note that returns will need to be sent to the following address:[ 59 Ubi Ave 1, #06-03 Bizlink Centre, Singapore 408938 ]
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Only unused, damaged/defective and wrong products are allowed for an exchange within 30 days of the delivered date.

You may request an exchange by emailing us at hello@sibe.com.sg with your order number and clear photos of the product.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you need to exchange it for the other items, contact us at hello@sibe.com.sg with your contact, order and item exchange detail.

Please drop us an urgent email to hello@sibe.com.sg within 3 hrs upon placing your orders. Alternatively, you may drop us an urgent call at +6562915291 and speak to any customer service. Calls will only be picked up from Monday to Friday, 9-6pm.

Yes! KOLI products are safe for general use as intended.

Our products are rigorously tested for safety and quality. We prioritize using high-quality materials and adhere to strict manufacturing standards to ensure that our customers receive safe and effective pain relief solutions.

Do note that some products may not be suitable for sensitive skin. Please discontinue use if you experience any itching, irritation, or discomfort. Do not apply our products to open wounds, rashes, or areas with pus.

For any product enquiries, feel free to contact us at hello@sibe.com.sg .

KOLI Products are made with stringent quality control all over the world. Our research & development and product design is in Singapore.

An ISO certification is to ensure that our KOLI products are met with international quality standards.

All expiry dates are clearly stated on the product packaging.

KOLI products generally have a shelf life of 2 to 3 years from the date of manufacture.

For more information, feel free to contact us at hello@sibe.com.sg.

KOLI products are not suitable for pregnant or nursing women, or for children under 12 years of age.

Please consult a healthcare professional before use if you still wish to proceed.

Yes. You may use our plasters on a long-term basis, as they are made from natural herbal ingredients.

However, please note that our products are not intended to treat or cure chronic or acute medical conditions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sibe.com.sg. Please note that returns will need to be sent to the following address: [ 59 Ubi Ave 1, #06-03 Bizlink Centre, Singapore 408938 ]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@sibe.com.sg.

Refunds are strictly subject to KOLI's discretion.

Each refund request will be evaluated on a case-by-case basis, and the outcome depends on our internal policies and judgment.

Request must be made within 30 days of the delivered date. Before a refund can be considered, one of the following criteria must be met:

1) The order was not received
2) The product received is damaged or defective
3) The wrong product was received

To request for a refund, you can contact us at hello@sibe.com.sg. Please note that items will need to be sent to the following address: [ 59 Ubi Ave 1, #06-03 Bizlink Centre, Singapore 408938 ]

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sibe.com.sg.

Only unused, damaged/defective and wrong products are allowed for an exchange within 30 days of the delivered date.

Products must be in their original condition, unopened, and in the original packaging.

Proof of purchase (receipt or order confirmation) is required.

To start an exchange, you can contact us at hello@sibe.com.sg. Please note that items will need to be sent to the following address:[ 59 Ubi Ave 1, #06-03 Bizlink Centre, Singapore 408938 ]

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you need to exchange it for the other items, contact us at hello@sibe.com.sg with your contact, order and item exchange detail.

Notwithstanding the policies above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.